C.R. England Drives Home New Contracts and Strengthens Customer Service With TeleNav Track(TM)
2008-08-11 07:00:00
C.R. England Drives Home New Contracts and Strengthens Customer Service With TeleNav Track(TM)
C.R. England Drives Home New Contracts and Strengthens Customer Service With TeleNav TrackTM
Top Trucking Company Uses Mobile GPS Tracking and Navigation Service to Manage Delivery Fleet and Improve Accuracy of Load Information
SUNNYVALE, CA and SALT LAKE CITY, UT–(EMWNews – August 11, 2008) – TeleNav, Inc. today announced that C.R. England, a family-owned
refrigerated transportation business, has increased customer satisfaction
to 99 percent and attracted $1.8 million in new annual revenues through its
deployment of TeleNav Track™,
a GPS-enabled Mobile Resource Management (MRM) service.
C.R. England is a top trucking company that delivers goods for DHL,
Wal-Mart and other large retailers throughout the United States and Mexico.
Since its founding in 1920 as a one-truck operation, the enterprise has
become an industry leader in providing temperature-controlled truckload,
brokerage, intermodal and container services. Recently, the company
evaluated the way it tracked its delivery fleet and managed loads. The
company discovered many inaccuracies and unacceptable delays in how the
information was collected and transmitted to management. C.R. England
determined it also needed a way to show drivers’ compliance with federal
driving regulations. After a review of mobile resource management
providers, the company chose to implement TeleNav Track on its 80 AT&T
BlackBerry® smartphones.
Service is a key element of success in the transportation industry and C.R.
England saw immediate improvements with TeleNav Track. The solution allows
management to monitor drivers’ locations and travel activity to provide
accurate information to clients. As a result of using TeleNav Track, the
quality of the company’s customer service greatly improved and the company
has nearly reached its goal of 100 percent customer satisfaction. With a 99
percent customer satisfaction rate, C.R. England’s monthly revenues have
increased by approximately $150,000 due to new and expanded business
contracts. In addition, the company has enhanced other aspects of its
business, including clearer customer communication, a boost in staff morale
and an increased focus on innovative and creative ways to improve services.
“The people and service team at TeleNav have been some of the best I have
ever dealt with,” said Tom Slaughter, senior operations manager at C.R.
England. “I have been here close to 17 years and I have never seen such
commitment to a customer as I have with TeleNav. The countless hours of
groundwork and the time devoted to our staff were incredible. I look
forward to seeing what we can accomplish in the next 17 years with TeleNav
Track on our team.”
C.R. England has TeleNav Track installed on 80 AT&T BlackBerry smartphones
within its England Dedicated division, which includes drivers on dedicated
routes. The company plans to expand the program to other accounts in this
division in the future.
“Larger companies may not realize just how much a GPS tracking and
navigation solution can benefit customer service, business goals and their
bottom line,” said Sal Dhanani, co-founder and senior director of marketing
at TeleNav. “TeleNav Track makes it easy for operations and management to
access essential information about mobile resources. With the data easily
accessible, businesses can quickly improve processes and cut back on
expenses.”
TeleNav Track enables organizations to optimize mobile workforce operations
through mobile GPS tracking and navigation, wireless timesheets, job
dispatching and wireless forms — all using existing GPS-enabled cell
phones. Currently, more than 8,000 organizations rely on TeleNav Track to
help manage their mobile resources.
Industry analyst firm Frost & Sullivan recently recognized TeleNav Track as
the #1 MRM solution with its 2008 North American Mobility Award for Best
MRM Solution on a Handheld Device. For a free consultation or to order
TeleNav Track, customers should visit http://www.telenavtrack.com or call
1.88.TeleNav.2 (1.888.353.6282).
To subscribe to an RSS feed of TeleNav press releases, please go to
http://www.lewiswire.com/us/lewiswire/TeleNav/c/24 and click on ‘Subscribe
to RSS.’
About C.R. England
C.R. England is a family-owned refrigerated transportation business with
revenues in 2007 that exceeded $750 million. The company’s more than 4,350
courteous employees, drivers and owner-operators take pride in providing
the highest quality service, safety and on-time delivery with more than
2,600 trucks and 4,100 trailers. The company has become an industry leader
in providing temperature-controlled truckload, brokerage, intermodal and
container service. Headquartered in Salt Lake City, UT, C.R. England
operates in the 48 contiguous states, Canada and Mexico and maintains
terminals in California, Colorado, Texas, New Jersey and South Carolina.
The company also operates six driving schools across the country.
For more information about C.R. England, please visit
About TeleNav, Inc.
TeleNav, Inc., a privately-held company headquartered in Sunnyvale,
California, was the first to launch a cell phone GPS system in the United
States. Deployed by 15 carriers in 21 countries, TeleNav is a global leader
in wireless location-based services (LBS). Currently, the company’s
solutions are available in four continents, including North and South
America, Asia and Europe.
TeleNav’s solutions include GPS navigation, Mobile Resource Management
(MRM), asset GPS tracking (AVL), social networking and local search. The
company’s flagship product, TeleNav GPS Navigator™, is comparable to
in-car systems found in luxury vehicles, offering a unique experience with
functionality, such as automatically-updated maps and business locations,
full color 3D moving maps, traffic alerts and one-click rerouting,
location-sharing, business reviews, speech recognition, Wi-Fi hotspot
finder,
lowest-price fuel finder and more. TeleNav’s enterprise application,
TeleNav Track, incorporates GPS-enabled tracking, time sheets, wireless
forms and navigation. TeleNav Track is a widely adopted service with over
8,000 customer organizations using it today.
TeleNav products are available on more than 200 wireless devices and run on
all major mobile platforms currently available. TeleNav’s partners include
Sprint Nextel, AT&T, T-Mobile USA, Alltel, Boost Mobile, Qwest,
SouthernLINC Wireless, Rogers, Bell Mobility, T-Mobile UK, T-Mobile
Austria, China Mobile, Vivo Brazil, NII Holdings, Research In Motion (RIM),
Motorola, Samsung, Sanyo, LG, Palm, HTC, Hewlett-Packard, Nokia, NAVTEQ,
Tele Atlas, deCarta, INRIX, Qualcomm and SiRF Technology Holdings.
For more information on TeleNav, please visit www.telenav.com.
Copyright 2008 TeleNav, Inc. All Rights Reserved.
“TeleNav,” “telenavtrack,” the TeleNav logo, and “telenav.com” are
registered and unregistered trademarks and/or service marks of TeleNav,
Inc. Unless otherwise noted, all other trademarks, service marks, and logos
used in this press release are the trademarks, service marks or logos of
their respective owners.
The BlackBerry and RIM families of related marks, images and symbols are
the exclusive properties and trademarks of Research In Motion Limited.
Contact:
Mary Beth Lowell Cari Goodrich / Kate Sowell |
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