ENLASO Delivers as Promised
2008-08-11 12:45:00
ENLASO Delivers as Promised
ENLASO Delivers as Promised
Over 98% of the Participants Who Responded to This Year’s Customer Satisfaction Survey Indicated That ENLASO Meets All of the Expectations as Defined in the Original Proposal or Scope of Work
BOULDER, CO–(EMWNews – August 11, 2008) – ENLASO Corporation (translate.com), a leading
provider of translation and localization solutions, also reports that over
98% of the participants who responded would recommend ENLASO to other
companies for localization services.
The annual survey consisted of a total of 14 questions and was sent to
active ENLASO customers. Respondents also had the option to share
additional information and feedback with ENLASO. Nearly 35% of the survey
recipients completed the questionnaire, consequently providing ENLASO with
statistically significant data to effectively compare the results with the
results from previous years.
“This year’s survey marks the third consecutive year that our standardized
survey questions have been used to determine our customers’ satisfaction
with our services and to identify opportunities for improvement,” notes
ENLASO President and Chief Operating Officer John Watkins. He continues:
“ENLASO has experienced rapid growth since conducting the last survey in
July of 2007. The results of this year’s survey confirm that even with the
expanded work volume, we continue to provide customer satisfaction that
meets or exceeds our customers’ expectations.”
“Most of the submitted feedback was very positive; however, every company
has opportunities for improvement and some very valuable feedback was
provided to fine-tune our processes. The open communication provided by the
survey is crucial in finding and addressing these opportunities,” adds Yves
Lang, ENLASO Chief Sales Officer. Lang continues: “As a leading ISO
certified localization services provider, we take pride in continually
challenge ourselves to advance the framework for ensuring the highest
customer satisfaction.”
The full results of the survey can be accessed by visiting ENLASO’s Web
site at www.translate.com.
About ENLASO (http://www.translate.com)
ENLASO Corporation, an ISO 9001 company with nearly forty years of
experience, delivers multilingual solutions to the online dating and social
networking, gaming, life sciences, medical, pharmaceutical, biotech, IT,
legal, financial, aerospace, automotive, advertising, and
telecommunications industries. Services include localization of software,
Web sites, marketing communications, technical documentation, localization
testing, and consulting and training.
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