LiveVox Awarded Patent for Carrier-Grade Hosted VoIP Dialer Solution

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SAN FRANCISCO–(EMWNews)–LiveVox Inc., the leading provider of hosted dialer solutions, today

announced the U.S. Patent and Trademark Office has awarded a patent for

the company’s carrier-grade,

hosted-VoIP-dialer solution.

The patent solidifies the company’s position

as the first to deliver a VoIP dialer without using the public Internet

and validates the technological advancement of the LiveVox solution.

Because the solution directly accesses the carrier backbone using a

Session Initiation Protocol (SIP) interface, LiveVox can offer hosted

dialing services with unlimited capacity, higher quality and lower cost

than premised-based or other hosted-dialing solutions. Other hosted

solutions use either the public Internet or a hybrid of VoIP and analog

protocols.

“Patenting our hosted, VoIP dialer

demonstrates that LiveVox is a true innovator in the market and the

first to offer a comprehensive product that addresses our clients’

current and future needs at the lowest cost in the industry,”

said Louis Summe, Chief Executive Officer, LiveVox. “The

purpose of innovation is to deliver better results for our clients. This

platform provides optimized dialing strategies, better agent

productivity and increased right-party connections. Today’s

economic climate dictates that collectors implement solutions that allow

them to resolve debt more quickly, which often means having to contact

more people to find those able to pay.”

With LiveVox, call centers with heavy outbound requirements, such as

credit and collection organizations, can meet growing volume needs

without incurring costly per-line fees. LiveVox has replicated the key

features of the traditional dialer and delivered them in a hosted

solution, allowing call center and collection organizations to consider

new strategies, such as replacing hardware-based dialers, to boost

productivity without purchasing additional infrastructure or software

licenses.

About LiveVox

LiveVox is the first provider of hosted dialer solutions for the credit

and collections industry. Private VoIP networks allow LiveVox to enable

its customers to optimize their operations at the lowest cost of

ownership in the marketplace. Leading organizations in the credit,

collections, debt purchase and call center industries increased their

usage of LiveVox hosted dialing and IVR services by 400 percent in the

past year. LiveVox is headquartered in San Francisco. For more

information, visit www.livevox.com.

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