Family Resources Community Action Implements Social Solutions Software to Create Electronic Case Records, Track Activities and Measure Performance

BALTIMORE, MD–(EMWNews – July 24, 2008) – Social Solutions, the leading provider of

performance management software for the human services sector, today

announced that Family Resources Community Action (FRCA) in Rhode Island,

has selected Social Solutions’ ETO Software® to enhance services across

the community. The 117-year-old organization will use ETO as the central

online platform for all 115 of its staff members, across six service

divisions, and six office locations, to collaborate, share information and

more efficiently and effectively monitor the impact of service provided to

the people they serve.

Social Solutions’ ETO Software facilitates data tracking, analysis of an

organization’s activities compared to outcomes and reporting. FRCA, which

serves more than 10,000 members of the northern Rhode Island community each

year, will use the platform across all of its programs including:

--  Early Childhood Services

--  Housing and Shelter Services

--  Child Welfare Services

--  Employment and Training

--  Counseling and Family Support Services

--  HIV/AIDS Support Services

    

“Frequently the people who come to us are in need of multiple services such

as housing, mental health and parenting assistance,” said Benedict F.

Lessing, Jr., executive director at FRCA. “Having a platform that can

document and track how these resources are being applied to each family is

very important — and often not done. The long-term goal is to use ETO to

show where a family was when they started with us, the resources we used to

help the family become self-sufficient and the public and private donor

dollars invested in this effort.”

In addition to improving service, ETO Software will reduce costs for FRCA

by creating electronic records, which are tracked and analyzed more

efficiently, and do not require physical storage space. As an old

organization, FRCA has most of its case records and documentation in paper

form.

FRCA began implementing Social Solutions’ ETO Software six months ago

following a 12-month search to find a platform that would best meet the

organization’s needs and goals.

“We were looking for something practical and flexible — not an application

that was off the shelf,” said Lessing. “Other products we looked at had

similar aspects to ETO, however the difference was that customization of

the other applications would be much more difficult. We came to the

conclusion based on support, training and the ability to customize — ETO

was the best fit for us.”

“Working with Family Resources Community Action is a rewarding and exciting

opportunity for us,” said Steve Butz, founder and president of Social

Solutions. “FRCA is at an important juncture in which it is expanding both

its offerings and outreach. Implementing a central technology platform

across the entire organization will benefit FRCA’s community members, staff

and the organization as a whole.”

About Social Solutions and ETO Software®

Social Solutions challenges and equips human service providers and their

funders to turn good intent into measurable change by relating efforts to

outcomes. The company’s ETO (Efforts to Outcomes) reporting software

replaces one-size-fits-all data tracking with a reporting system tailored

to the unique mission of each nonprofit organization. ETO Software®

generates a clear and accurate measure of impact to improve service

delivery, earn more funding, and reduce the time and resources dedicated to

tracking performance.