Southlake, Texas Launches Accela Solution to Improve Delivery of Services to Citizens
2008-08-07 10:00:00
Southlake, Texas Launches Accela Solution to Improve Delivery of Services to Citizens
Southlake, Texas Launches Accela Solution to Improve Delivery of Services to Citizens
Web-Based Asset Management Solution Enables Faster, More Accurate Response to Customers
SOUTHLAKE, TX–(EMWNews – August 7, 2008) – Southlake, Texas announced its launch of Accela Asset
Management™ from Accela, Inc. to provide its Public Works, Fleet
Services, Parks and Recreation, and Facilities Maintenance departments with
an integrated e-government solution for tracking and managing city assets
and resources and allowing the city to be more responsive to its citizens.
The Web-based solution can be applied to an unlimited number and type of
assets and is being utilized in Southlake to support asset inventories,
maintenance, requests for service, and parts inventory. Staff now has the
ability to access and share information from a centralized database of
asset information, improving the overall efficiency and effectiveness of
key functions and operations and enabling faster and more accurate response
to customer service requests.
“With Accela’s asset management system, the City of Southlake’s Public
Works Department is operating more efficiently and with ‘greener’
sensibilities,” said Robert Price, Southlake’s director of Public Works.
“If a resident has a comment or concern, resolution is just a click away
and the end result means less paperwork for staff, better time management
and ultimately better customer service.”
Additional Accela solutions slated for launch in Southlake in the coming
months include:
Management™ speeds up the process of getting from application to
occupancy by automating land use and community development activities
related to permitting, building safety, zoning, project plans, code
enforcement, and inspections, investigations, and reviews.
Wireless™ is a mobile government software application that allows
government staff to perform their jobs from the field for inspections, code
enforcement, work orders, and service requests. Optimized for Intel
Centrino® Mobile Technology, Accela Wireless is compatible with PDAs,
laptops, and Tablet PCs running on the Microsoft Pocket PC 2003, Windows
Mobile 5, Windows 2000, or Windows XP operating systems.
Citizen Access™ provides real-time, direct access via the Internet
to agency permit and land management activities. Online permit applications
can be configured to allow citizens and businesses access to apply and pay
for permits, schedule inspections, check the status of a permit or
inspection, or print an approved permit directly from the Internet 24 hours
a day, seven days a week.
“Southlake’s launch of our Web-based asset management solution signals
great things ahead for the people who live and do business there,” said
Maury Blackman, Accela president and CEO. “We look forward to continuing to
support the city as it deploys additional Accela solutions and becomes a
benchmark for other communities looking for faster and more effective ways
to serve the public.”
About Southlake
Southlake is a suburb of the Dallas/Fort Worth Metroplex. It has a
population of approximately 25,000 and covers 22.5 sq. miles. With a median
household income of almost $153,000, Southlake has been designated by
CNNMoney.com as one of the 25 top-earning towns in the U.S on its list of
Best Places to Live. For more information about Southlake, please visit
About Accela
Accela provides innovative, Web-based enterprise software solutions that
automate land, permit, and asset management processes for local, state, and
federal government agencies of all sizes. Backed by nearly 30 years of
development and implementation in more than 500 agencies in the U.S.,
Canada, and Puerto Rico, Accela products and services empower agencies to
increase efficiencies, reduce workload, and provide citizens and businesses
with more convenient access to government services. Accela is located in
San Ramon, Calif. Accela products can be purchased directly from the GSA
Schedule Contract #GS-35F-0249R. For more information, please visit
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