VIPdesk Presents Live Webinar Addressing Virtual Customer Care on Thursday August 19, 2008

Alexandria, VA–(EMWNews – August 8, 2008) – Virtual customer care continually delivers

proven superior results over brick-and-mortar call centers, including

improved customer satisfaction scores, average order size and conversion

rates. In order to address the increasing profile of virtual call centers

as a viable alternative over a traditional brick-and-mortar call center,

VIPdesk, the pioneer of home-based call centers and concierge services,

will be presenting a live Webinar titled “Virtual Customer Care: When Is It

Right For You?” on Thursday August 19, 2008, at 2 p.m. EDT.

Anyone pondering whether their business should trade in its

brick-and-mortar call center for a new virtual model should plan to attend

this Webinar. Presented by Addison Hatch, VIPdesk’s Senior Vice President

of Service Delivery, this Webinar is designed to educate attendees on the

basics of the virtual call center model, as well as help determine whether

the virtual model is right for their customer service needs. Topics

covered will include:

--  Growth of virtual call centers -- the brand leaders that are using

    them today

--  Benefits of virtual vs. brick-and-mortar call centers

--  Launching and managing a virtual call center

--  Considerations related to the virtual call center model including

    managing, training, and technology issues involved with home-based agents

--  How to gauge virtual call center success

    

For more information or to register for “Virtual Customer Care: When Is It

Right For You?” go to

http://www.vipdesk.com/info/news_webinar_20080819.asp.

About VIPdesk

VIPdesk specializes in delivering virtual call center solutions and

concierge services to luxury and premium brand leaders in several

industries including retail, travel, auto and financial services. We serve

more than 70 blue-chip clients with over 10 million customers and are

continually recognized through numerous awards, including the Inc. 500,

Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business

and Smart CEO Future 50. To find out more about VIPdesk, visit

www.vipdesk.com.