Beyond Customer Service, Zappos.com Has Talent

NEW YORK & LAS VEGAS–(EMWNews)–IQPC’s 11th

Annual Talent Management Summit, taking place October 20-23,

2008 in Las Vegas will feature an employee focused site tour of Zappos,

the popular online footwear and apparel retailer. For the first time,

the 5 time Circle of Excellence Award winner, best known for their high

customer satisfaction, will open their doors to conference attendees.

Site tour participants will learn how Zappos’

out of the box business practices inspire employees to perform their

best and in turn deliver outstanding customer service.

Their award winning customer service is easily apparent, however, it is

Zappos’ talent strategies that are more

elusive. Their unique practices including birthday parades, nap times,

and $1,000 new- hire quitting incentives, ensure that their employees

are motivated and satisfied enough to convey their value of customer

service.

Zappos.com’s participation in the Talent

Management Summit comes at a relevant time. While talent management

executives have become more accountable in recent years, the current

economic downturn is forcing many to cut costs by retaining and engaging

employees- leading talent management to be at the center of corporate

strategy.

In addition to Zappos, other companies sharing their talent strategies

at the Talent Management Summit include:

• Starbucks

• Avon

• Nike

• Target

• Delta

• GE

• AT&T

• Bank of America

• Metlife

The Talent Management Summit is an annual conference that brings

together high level Talent and HR professionals to share best practices

in developing and retaining talent. For over a decade, the program has

been the meeting place for Fortune 500 executives looking to garner best

practices on talent management. This year, it is expected to draw a

record turnout. For more information call 1-800-882-8684 or visit http://www.iqpc.com/us/TalentManagementSummit.

IQPC

International Quality and Productivity Center (www.iqpc.com)

provides millions of business executives with tailored practical

conferences, keeping them up-to-date with industry trends, technological

developments and the regulatory landscape.

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