Cox Ranked Highest Among Business Data Providers In J.D. Power and Associates Study

       ~ Cox Leads All Providers in Small/Midsize Business Segment ~



    CHESAPEAKE, Va., Aug. 18 /EMWNews/ -- Cox Business recently

announced that it leads all providers of small and midsize business data

solutions in customer satisfaction. Cox's overall rating leads all other

providers, including traditional telecommunications providers and other

multiple system cable operators (MSOs). This was announced through J.D.

Power and Associates 2008 Major Provider Business Telecommunications

Study(SM).



    Cox ranked high in the following categories: performance and

reliability; account executives; billing; and cost of service and customer

service.



    "We are proud to have achieved this major accomplishment. Businesses

rely on data services to link them to critical information sources, key

suppliers, remote work sites, customers and to serve as a virtual

storefront via e-commerce. Cox remains focused on delivering a broad array

of reliable solutions that help businesses operate more effectively. We are

pleased that our efforts to serve as the preferred and trusted provider of

business services are recognized nationally in the latest J.D. Power and

Associates study," said Michael Braham, Vice President, Cox Business

Hampton Roads.



    Braham added, "Just last week, Cox Business launched a campaign focused

on the business broadband product, and for current Cox Business Internet

customers, we recently upgraded their Internet speed for free. These are

more examples of how we focus on service and value for our customers."



    Other Cox accomplishments include the following: In 2007, Cox became

the first multiple system cable operator to enter the top tier of U.S.

business Ethernet providers, according to Vertical System Group; Cox was

also recognized in J.D. Power and Associates' 2006 Major Provider Business

Telecommunications Services Study(SM) - Data for highest customer

satisfaction among small/midsize business data service providers in the

nation.



    The 2008 Major Provider Business Telecommunications Services Study is

based on responses from 2,422 business customers with telecommunications

data services at small/midsize and large enterprise businesses in the

United States and includes evaluation of their data service providers. The

study was fielded in March and April 2008.



    Additional information on the J.D. Power and Associates 2008 Major

Provider Business Telecommunications Study(SM), including full ranking

charts, is available online at

http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2008073

.



    For more information, contact Felicia Blow at 222-8432 or

[email protected].

    About Cox Communications:



    Cox Communications is a multi-service broadband communications and

entertainment company with 6.2 million total residential and commercial

customers. The third-largest cable television company in the United States,

Cox offers an array of advanced digital video, high-speed Internet and

telephony services over its own nationwide IP network. Cox Business is a

full-service, facilities-based provider of communications solutions for

commercial customers, providing high-speed Internet, voice and long

distance services, as well as data and video transport services for small

to large-sized businesses. Cox Media offers national and local cable

advertising in traditional spot and new media formats, along with

promotional opportunities and production services. Cox Communications

wholly owns and operates the Travel Channel. More information about the

services of Cox Communications, a wholly owned subsidiary of Cox

Enterprises, is available at http://www.cox.com, http://www.coxbusiness.com, and

http://www.coxmedia.com.