New Customer Implementations

The new customers announced today are the latest in a growing list of enterprises that have adopted NetSuite’s on-demand suites in recent months. All three companies leveraged the expertise of NetSuite’s Professional Services team to achieve successful, on-time implementations.

Intuitive Surgical, Inc. is a publicly traded, $600 million company that is a leader in operative surgical robotics. Intuitive Surgical selected NetSuite CRM to integrate its business process services for hundreds of hospitals nationwide. These services include tracking where and when its operative surgical systems are used, as well as which surgeons are using them. In addition, Intuitive Surgical’s sales organization uses NetSuite to manage sales business processes, including tracking all new sales opportunities with surgeons and hospitals, and managing long sales cycles. NetSuite gives Intuitive Surgical access to real-time reporting, thus providing timely information about the usage of surgical systems and accessories, which is a key indicator of product success.

“We chose NetSuite CRM for several reasons,” said Chris Boots, Director, Sales & Marketing Operations, Intuitive Surgical. “First and foremost, NetSuite has the deep CRM functionality we needed to set up all of our cases, customers and contacts. In addition, NetSuite Professional Services was able to create more than 100 custom fields for our specific needs. Not only did we go live in 120 days, on time and within budget, but the NetSuite team was a pleasure to work with. With NetSuite now live, we’re looking forward to exploring NetSuite’s deep functionality as our needs change and grow.”

Nestlé UK Ltd (www.Nestlé.co.uk) is the UK-based operation of the world’s nutrition, health and wellness company. The company is famous for NESCAFÉ and Kit Kat, but is also known in the United Kingdom for its brands of milk, cream, and pasta.

Following legislative changes, the company underwent a major reorganization of its manufacturing and distribution site in York, resulting in the loss of space for its popular staff shop. NetSuite began working with Nestlé UK to develop an online store where current and former employees and selected members of the local community could log on, browse available stock, place orders and collect them later. Two of Nestlé UK’s more important requirements were that the online store be designed so that it would be simple and easy to use, and that it must be completed within a firm six-week deadline. NetSuite and its Professional Services team worked to customize the online store and were able to deliver exactly what Nestlé UK asked for.

Wasserman Media Group, LLC (www.wmgllc.com) is a worldwide leader in sports marketing and content. Wasserman replaced Microsoft Dynamics-Great Plains with NetSuite to meet its unique business needs in the sports marketing industry. With NetSuite, Wasserman is managing complex business processes such as partner athlete commissions, athlete management, and tracking and billing direct costs to customers. Thanks to the simplicity of customizing NetSuite to address specific business requirements, Wasserman’s accounting team can now easily access accounting and financial reports that present the company’s business performance in real-time.

“Since we went live last year, we have found NetSuite to be an excellent fit for the unique needs of the sports marketing industry, and superior to what we had before,” said Holly Winkler, Vice President, Accounting, Wasserman Media Group, LLC. “NetSuite makes it very easy to research transactions, compile financial results and perform simple-yet-complex tasks such as routing expense reports for approval and billing clients for direct costs. With NetSuite, we can track our accounting and financial transactions by projects, departments, and athletes and report on specific financial results in each category.

“NetSuite’s customization capabilities are also superior to anything we’ve ever had before,” Winkler continued. “We have a complex and automated commissions management system for our vendors set up in NetSuite, via the Partner Center. Lastly, we have been extremely happy with the excellent customer service provided by NetSuite’s team. We envision doing even more with our NetSuite system in the future, particularly in the area of CRM.”

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