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Rivermine Unveils Enhanced Global eXPERTSolutions Managed Service Packages Powered by Rivermine 6.0



2008-07-15 08:05:00

Rivermine Unveils Enhanced Global eXPERTSolutions Managed Service Packages Powered by Rivermine 6.0

New eXPERTSolutions Packages Help Organizations Worldwide Quickly Realize Telecom Savings With Turnkey Managed Services

FAIRFAX, VA–(EMWNews – July 15, 2008) – As a recession looms and organizations look to

quickly reduce IT expenditures, EMWNews&utm_medium=onlinepr&u

tm_campaign=07152008″>Rivermine, the leading provider of automated EMWNews&utm_medium=onlinepr&u

tm_campaign=07152008″>telecom expense management (EMWNews&utm_medium=onlinepr&u

tm_campaign07152008″>TEM) solutions, today launched a suite of enhanced


utm_medium=onlinepr&utm_campaign=07152008″>eXPERTSolutions managed

service packages. Leveraging Rivermine’s team of telecom expense

management “experts,” eXPERTSolutions now offers five turnkey packages of


utm_medium=onlinepr&utm_campaign=07152008″>managed services that enable

companies around the world to realize rapid cost savings and better manage

their wireless and wireline TEM processes. First introduced in 2006,

eXPERTSolutions is now powered by Rivermine 6.0, the latest version of the

award-winning and patent-pending Rivermine software platform, which was

also announced today (see separate press release on version 6.0).

“With an ever-tightening economy, it is imperative that organizations look

to reduce telecom costs — a top 10 corporate expense — through our

turnkey managed services,” said Mark Logan, president and CEO, Rivermine.

“Our eXPERTSolutions packages offer all of the automation, visibility and

control of market-leading TEM software plus the convenience and

efficiencies of managed services.”

To help organizations quickly realize cost savings, Rivermine’s new

eXPERTSolutions managed service packages streamline the customer decision

and deployment process. They utilize Rivermine 6.0, which includes new

features to expedite back-end integration and overall configuration.

eXPERTSolutions can be tailored to meet customer-specific business needs

and a seamless upgrade path ensures that organizations starting at one

package level can easily upgrade to another as their requirements evolve.

“The next step in the maturation of the TEM market is a programmatic

approach to selling service bundles,” said Eric Goodness, research vice

president, Gartner. “TEM customers will benefit from the ease of buying

managed service packages that fit their requirements without incurring the

costs of custom solutions.”

Rivermine 6.0 software automates many functions associated with enterprise

telecom order management, invoice processing and auditing, inventory

management, dispute management and reporting/analytics. The new

eXPERTSolutions packages augment Rivermine 6.0 with the following


--  eXPERTSilver: Provides hosted Rivermine TEM software along with

    Rivermine experts performing invoice acquisition, validation and loading


--  eXPERTGold: Extends the Silver package, with Rivermine experts

    providing services to allocate costs, approve invoices, audit invoices and

    manage disputes.

--  eXPERTPlatinum: Extends the Gold package to include a comprehensive

    TEM end-to-end solution, where Rivermine experts manage the entire TEM


--  eXPERTWireless: A complete wireless managed service, including rate

    plan optimization, wireless store for procurement/ordering, asset tracking

    and enterprise-wide helpdesk support. eXPERTWireless can be added to any of

    the above packages.

--  eXPERTGlobal: Adding a global dimension to the Silver, Gold or

    Platinum packages previously described, eXPERTGlobal gives customers the

    ability to view system screens in their native languages, including double-

    byte characters, and supports 183 global invoice formats, as well as over

    100 currencies.


In addition, an array of other Rivermine services continue to be available

“a-la-carte” such as Sourcing, Historical Audits and Inventory Builds. For

more information about Rivermine eXPERTSolutions and Rivermine 6.0, please


About Rivermine

Rivermine is a leading provider of

automated, award-winning solutions that enable organizations to gain

visibility into, and control over, their wireline and wireless telecom

spend. More than 225 companies — including many Fortune 1000 corporations

and large government agencies — have selected Rivermine to optimize their

overall telecom environments and dramatically reduce costs. These

patent-pending Telecom Expense Management (TEM) solutions automate the

entire telecom lifecycle including contract sourcing, ordering, inventory

management, invoice processing and auditing, wireless management and

reporting/analytics. For more information, visit

Media Contacts:
Jennifer Mirabile
Young & Associates
[email protected]

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