TimeDriver Enters General Beta; Delivers 56% Increase in Confirmed Appointments

Early Results for TimeTrade’s Free Web-Based Personal Appointment Scheduler Also Show 76% Reduction in Time-to-Book Overhead; New and Enhanced Features Unveiled

BEDFORD, MA–(EMWNews – August 25, 2008) – TimeTrade Systems, the leader in customer

self-service appointment scheduling, today announced the general beta

availability of TimeDriver, the company’s

groundbreaking personal appointment scheduler for anyone who wants to

invite others to schedule a professional interaction with them — either on

the phone or in person. Since being introduced at DEMO 2008, TimeDriver has

been put through its paces by more than 2,000 users as part of a “private”

beta program. Early test results show that TimeDriver delivers an average

56% increase in confirmed appointments and a dramatic 76% reduction in

back-and-forth email or phone tag to find an appointment time that works.

Starting today, any Web user can visit the TimeDriver Web site and — for

free — immediately begin using this innovative and intuitive tool. It

requires nothing more than an Internet connection and a Web browser.

TimeDriver lets users add a self-service scheduling link to Web pages and

emails so their customers and colleagues can schedule time with them.

Rather than a shared calendar or simple meeting scheduler, TimeDriver is an

appointment automation system that drives a steady flow of appointments

into a user’s Outlook or Google calendar, without email or phone tag.

TimeDriver offers times that fall inside

user-defined “availability windows” and do not conflict with other

commitments in their calendar.

“We help students with admissions to medical, dental, allied health, MBA,

and law school, as well as Masters and PhD programs,” said Don Osborne,

president and founder of INQUARTA.

“We book between 14 and 20 appointments a week. Until I started using

TimeDriver, scheduling was nearly 30% of my workload. With TimeDriver, I

create a lens on my calendar unveiling times I have available and making it

easy for clients to schedule time with me. TimeDriver has eliminated a

major stress factor in our business and reduced our workload, while

increasing our availability to our clients. College kids are in class from

9 to 5. Now they can get access to my calendar when it’s easiest for them.

You’d be surprised how often people schedule with me through TimeDriver

while I’m asleep.”

When an invited guest (“invitee”) clicks a TimeDriver schedule link, they

are invited to choose a convenient time for their appointment.

Double-booking is never a problem because as soon as someone selects a

timeslot it is no longer offered to others.

“There’s no question about it — customer convenience is just good

business,” said Ronni Marshak, senior vice president, Patricia Seybold

Group. “TimeDriver is designed to help small businesses and individuals

inside mid-size and large enterprises book appointments effortlessly — and

it adds great convenience for their customers or prospects. Keeping

customers satisfied because it is easy to get time with you is a much more

effective strategy than dealing with constant turnover and the acquisition

of new customers. Even a 2% increase in customer retention has the same

effect on profits as cutting costs by 10%. TimeDriver is an appointment

scheduling tool that will have broad appeal because it addresses real

challenges.”

TimeTrade is the leader in online appointment scheduling for enterprises

large and small, with over 200 million appointments booked. Drawing on that

experience as well as feedback from early TimeDriver users, new TimeDriver

features introduced today include:

-- New wizards to speed creation of new campaigns and one-off invitations



-- A dashboard that displays

     -- access to the new wizards

     -- recent scheduling activities and availability

     -- email invitations sent out, including status of responses



-- A new TimeDriver toolbar for Outlook, so users can easily create emails

   that include a TimeDriver "click here" invitation.



-- Enhanced worldwide time zone support -- for phone meetings where each

   party is in a different time zone.



-- Ability to color-code appointments that flow from TimeDriver into

   Outlook, so they stand out. The color coding can also be used to

   distinguish face-to-face appointments from phone appointments.

“We provide a world-class capability for clients to better define and

manage their business and software requirements, and have worked with

hundreds of project managers and executives to ensure their next project

quickly develops clear, accurate and complete requirements,” said Keith

Ellis, vice president of Marketing & Strategic Alliances at IAG Consulting.

“Lead generation is vital for us to extend our reach to new prospects. We

are already leveraging TimeDriver, both through email and on our web site to drive improved performance in

our inbound and outbound campaigns by making it easier for prospects to

connect with the right person at the right time.”

A Powerful Solution to a Complex Challenge

TimeDriver is free and easy to use, but under the hood is the power of

TimeTrade’s proven rules-based technology, which has scheduled millions of

appointments for businesses of all sizes. TimeDriver brings this expertise

to a powerful “one-to-many” tool, with robust tracking and customization

capabilities.

TimeDriver’s built-in rich text editor makes it easy to add images and text

to welcome messages, as well as custom text to invitation emails. And like

TimeTrade’s enterprise solution, TimeDriver manages workflow after the

appointment is made: it automatically confirms appointments, sends

reminders, gathers relevant information and organizes the status of

meetings, for display on the dashboard.

“TimeDriver will immediately change the way individuals book their time,

without any disruption of their current business workflow,” said Marco

Peterson, co-founder and chairman of TimeTrade Systems. “TimeDriver is the

first rules-based appointment solution that enables people to offer a

‘click to schedule’ link so invited guests can pick whatever time works

best for them. TimeDriver is intuitive, allowing a seamless transition to a

vastly improved appointment-setting process for individuals. Email and

phone tag are instantly a thing of the past.”

Getting Started

A Getting Started video

provides a quick overview of how TimeDriver can be used to book a steady

stream of appointments and shares best practices. Additionally, online

Help, including FAQs and “How To,” is a click away.

TimeDriver works with popular browsers including Internet Explorer, Safari

and Firefox. Security is ensured because although it reads the user’s

Outlook or Google calendar, no details are revealed: it only shows

free-busy status.

The Industry Leader in Customer Self-Service Appointment Scheduling

Solutions

TimeTrade Systems has been providing on-demand, appointment scheduling

solutions to large enterprises since 2000. Customers include

government agencies, retail, healthcare and other organizations that depend

on scheduled appointments for services and products to drive revenue and/or

serve the public sector efficiently. TimeTrade customers include PETCO,

Ritz Camera, David’s Bridal, HQ/Regus, Blue Cross Blue Shield and the

Department of Homeland Security.

TimeTrade offers the industry’s most proven, extensible and scalable

Web-based software to solve complex scheduling issues with high-performance

and highly-configurable products. The company uses its own products to

schedule conferences rooms and to schedule introductory calls through its

Web site.

About TimeTrade Systems

TimeTrade Systems is the leader in customer self-service appointment

scheduling solutions for enterprises and individuals. More than 200 million

appointments have been scheduled through TimeTrade. Headquartered in

Bedford, MA, TimeTrade offers Web-based solutions that enable customers to

streamline operations, improve workflow and increase marketing and sales

outreach. The company’s customers include some of the largest government

agencies, retailers, healthcare and other organizations as well as

small-to-medium sized businesses. TimeTrade solves complex scheduling

issues with high-performance, highly configurable solutions that are

scalable to handle hundreds of thousands of appointments across multiple

locations. TimeTrade Systems can be reached at www.timetrade.com.

All product names and references contained herein remain the service marks,

trademarks, or registered trademarks of their respective owners.