Vangent Wins GSA Contract Award for Multichannel Contact Center Service USA Contact Provides Civilian Agencies With Robust Contact Center Services That Support Increased Responsiveness to Citize

SOURCE:

Vangent

2008-03-31 08:36:00

Vangent Wins GSA Contract Award for Multichannel Contact Center Service

USA Contact Provides Civilian Agencies With Robust Contact Center Services That Support Increased Responsiveness to Citize

ARLINGTON, VA–( EMWNews – March 31, 2008) – Vangent, Inc., a leading global provider of

information management and business process outsourcing solutions, today

announced that it is one of nine firms to receive a USA Contact

Multichannel Contact Center Service (USA Contact) contract from the General

Services Administration (GSA). GSA estimates the value of the indefinite

delivery, indefinite quantity (IDIQ) contract portion of the overall USA

Contact program at $2.5 billion during a two-year base period, with four

two-year options.

Under the USA Contact contract, Vangent will provide highly sophisticated

and responsive contact center services to citizens via multiple channels —

including phone, telecommunications devices for the deaf (TDD/TTY), e-mail,

postal mail, facsimile, the Internet, and other media as appropriate.

Importantly, Vangent will also provide highly-reliable customer support

services to address critical agency and program communications requirements

during national emergency and crisis situations, as well as for general

queries.

USA Contact task requests enable Vangent to furnish the facilities,

personnel, equipment, supplies, and services to meet individual task order

requirements. In addition to providing automated and manual customer

support services, Vangent will also perform the technical and management

functions to plan, design, implement, operate, and manage contact center

solutions.

The new contract award reflects Vangent’s significant experience providing

service center solutions for Federal agencies including Centers for

Medicare & Medicaid Services, the U.S. Departments of Defense, Education,

Health and Human Services, Justice and Labor, and the U.S. Office of

Personnel Management.

“Federal agencies continue to focus on increasing the dialogue with their

broad constituent base effectively and economically,” said Mac Curtis,

president and CEO of Vangent, Inc. “Vangent has a strong track record

providing government agencies with highly responsive and informed

communications across multiple channels, and we look forward to expanding

our contact center services for agencies through GSA’s USA Contact.”

About Vangent, Inc.

Vangent, Inc. is a global provider of consulting, systems integration,

human capital management, and business process outsourcing services to the

U.S. federal and international governments, higher education institutions,

and corporations. Vangent’s 6,100 employees support clients including the

Centers for Medicare & Medicaid Services, the U.S. Departments of Defense,

Education, Health and Human Services, Justice and Labor; and the U.S.

Office of Personnel Management, as well as Fortune 500 companies.

Headquartered in Arlington, Virginia, the company has offices throughout

the U.S. and in the U.K., Canada, Mexico, Venezuela, and Argentina. For

more information, visit www.vangent.com.

Forward-Looking Statements

This press release contains forward-looking statements. Forward-looking

statements are those that do not relate solely to historical fact. They

include, but are not limited to, any statement that may predict, forecast,

indicate or imply future results, performance, achievements or events.

Words such as, but not limited to, “believe,” “expect,” “anticipate,”

“estimate,” “intend,” “plan,” “targets,” “projects,” “likely,” “will,”

“would,” “could” and similar expressions or phrases identify

forward-looking statements. All forward-looking statements involve risks

and uncertainties. The occurrence of the events described, and the

achievement of the expected results, depend on many events, some or all of

which are not predictable or within our control. In light of these risks

and uncertainties, expected results or other anticipated events or

circumstances discussed in this press release might not occur. We undertake

no obligation, and specifically decline any obligation, to publicly update

or revise any forward-looking statements, whether as a result of new

information, future events or otherwise.

Contacts:
Eileen Rivera
Vangent, Inc.
(703) 284-5674

Alex Wallace
O’Keeffe & Company, Inc.
(617) 960-3549

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