Vangent Wins GSA Contract Award for Multichannel Contact Center Service USA Contact Provides Civilian Agencies With Robust Contact Center Services That Support Increased Responsiveness to Citize
2008-03-31 08:36:00
Vangent Wins GSA Contract Award for Multichannel Contact Center Service
USA Contact Provides Civilian Agencies With Robust Contact Center Services That Support Increased Responsiveness to Citize
ARLINGTON, VA–( EMWNews – March 31, 2008) – Vangent, Inc., a leading global provider of
information management and business process outsourcing solutions, today
announced that it is one of nine firms to receive a USA Contact
Multichannel Contact Center Service (USA Contact) contract from the General
Services Administration (GSA). GSA estimates the value of the indefinite
delivery, indefinite quantity (IDIQ) contract portion of the overall USA
Contact program at $2.5 billion during a two-year base period, with four
two-year options.
Under the USA Contact contract, Vangent will provide highly sophisticated
and responsive contact center services to citizens via multiple channels —
including phone, telecommunications devices for the deaf (TDD/TTY), e-mail,
postal mail, facsimile, the Internet, and other media as appropriate.
Importantly, Vangent will also provide highly-reliable customer support
services to address critical agency and program communications requirements
during national emergency and crisis situations, as well as for general
queries.
USA Contact task requests enable Vangent to furnish the facilities,
personnel, equipment, supplies, and services to meet individual task order
requirements. In addition to providing automated and manual customer
support services, Vangent will also perform the technical and management
functions to plan, design, implement, operate, and manage contact center
solutions.
The new contract award reflects Vangent’s significant experience providing
service center solutions for Federal agencies including Centers for
Medicare & Medicaid Services, the U.S. Departments of Defense, Education,
Health and Human Services, Justice and Labor, and the U.S. Office of
Personnel Management.
“Federal agencies continue to focus on increasing the dialogue with their
broad constituent base effectively and economically,” said Mac Curtis,
president and CEO of Vangent, Inc. “Vangent has a strong track record
providing government agencies with highly responsive and informed
communications across multiple channels, and we look forward to expanding
our contact center services for agencies through GSA’s USA Contact.”
About Vangent, Inc.
Vangent, Inc. is a global provider of consulting, systems integration,
human capital management, and business process outsourcing services to the
U.S. federal and international governments, higher education institutions,
and corporations. Vangent’s 6,100 employees support clients including the
Centers for Medicare & Medicaid Services, the U.S. Departments of Defense,
Education, Health and Human Services, Justice and Labor; and the U.S.
Office of Personnel Management, as well as Fortune 500 companies.
Headquartered in Arlington, Virginia, the company has offices throughout
the U.S. and in the U.K., Canada, Mexico, Venezuela, and Argentina. For
more information, visit www.vangent.com.
Forward-Looking Statements
This press release contains forward-looking statements. Forward-looking
statements are those that do not relate solely to historical fact. They
include, but are not limited to, any statement that may predict, forecast,
indicate or imply future results, performance, achievements or events.
Words such as, but not limited to, “believe,” “expect,” “anticipate,”
“estimate,” “intend,” “plan,” “targets,” “projects,” “likely,” “will,”
“would,” “could” and similar expressions or phrases identify
forward-looking statements. All forward-looking statements involve risks
and uncertainties. The occurrence of the events described, and the
achievement of the expected results, depend on many events, some or all of
which are not predictable or within our control. In light of these risks
and uncertainties, expected results or other anticipated events or
circumstances discussed in this press release might not occur. We undertake
no obligation, and specifically decline any obligation, to publicly update
or revise any forward-looking statements, whether as a result of new
information, future events or otherwise.
Contacts: Eileen Rivera Vangent, Inc. (703) 284-5674 Alex Wallace |
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