AI Powered Virtual Queue System Launches in Australia to Eliminate Wait Times for Hospitality and Healthcare Businesses

Gold Coast, Queensland Feb 19, 2026 (EMWNews.com) – ScanQueue, an Australian developed customer flow management platform, has officially launched its AI powered virtual queue system designed to eliminate physical waiting lines across hospitality, healthcare, and service based industries.

Built by Gold Coast based software company Tugadot Pty Ltd, ScanQueue enables customers to join a queue remotely by simply scanning a QR code displayed at a venue entrance or service point. Once joined, users receive real time updates, estimated wait times, and notifications directly via WhatsApp or SMS when it is their turn to be served.

The platform is designed to reduce congestion in waiting areas, improve operational efficiency, and enhance the customer experience by allowing individuals to wait from anywhere without needing to stand in line.

ScanQueue is particularly suited for cafes, restaurants, medical clinics, barber shops, and retail environments where managing walk in demand during peak periods is critical to maintaining service quality and customer satisfaction.

In addition to its smart queue functionality, ScanQueue integrates AI voice concierge technology, enabling businesses to automate inbound customer calls and provide real time queue updates or booking assistance without human intervention.

Businesses can deploy ScanQueue without the need for additional hardware or infrastructure. The system operates using existing mobile devices and integrates with messaging platforms such as WhatsApp to deliver notifications and customer engagement.

With growing demand for contactless and digital first customer experiences, ScanQueue aims to support Australian businesses in modernising their service delivery while improving staff productivity and customer flow.

For more information, visit https://scanqueue.com