Infraon ITSM Powers 80% Single-Click Ticket Resolution with Gen AI

San Francisco, California Feb 1, 2026 (EMWNews.com) – Infraon today announced that its flagship Infraon ITSM software now resolves more than 80% of ITSM-related tickets in a single click through the power of Generative AI. It brings to life the vision of frictionless ITSM, where routine issues are handled instantly while teams can focus on innovation and growth. 

Infraon ITSM’s Gen AI capabilities also deliver 96% accuracy in converting emails into incidents. With a unified dashboard, it offers real-time visibility across service operations and is certified for 13 ITILv3 workflows. These help enterprises reduce operational costs, simplify compliance, and create a seamless service experience for users. 

“2025 is a turning point for productivity. Organizations can no longer afford to have IT teams bogged down in manual tasks,” said Deepak Gupta, Director of ITSM.  “Infraon ITSM with Gen AI is changing the equation. It is driving faster resolution and lifting agent performance by more than 60%. This goes a long way to help create a digital workplace where employees can thrive,” he added. 

Early adopters of Infraon ITSM report significant gains, with satisfaction scores rising by over 75%, compliance improving at the same pace, and annual IT spend shrinking significantly. For industries under constant pressure to deliver more with less, such improvements demonstrate how Gen AI is moving ITSM from a cost center to a strategic advantage. 

For more details on Infraon ITS, please visit https://infraon.io/itsm-software.html 

About Infraon 

Infraon Corp provides an integrated SaaS-based software and platform provider to help enterprises of all sizes and telecom service providers automate their digital transformation journeys. Infraon brings over two decades of specialized domain experience in the I&O landscape. 

Company Name: Infraon Corp 
Contact Person:   SAI TEJA
Phone:   8688380614
Website: https://infraon.io 
Address: 611 Gateway Blvd, Suite 120, South San Francisco. California, 94080, United States 
Email: [email protected]