Smoothstone Releases First Call Center Management Application for Apple iPhone

    LOUISVILLE, Ky., Aug. 25 /
EMWNews
/ -- Capitalizing on the highly

successful adoption of Apple's new iPhone 3G on AT&T's nationwide wireless

network, Smoothstone IP Communications has developed the first mobile

interface designed to allow managers and executives to control their

corporate call centers from anywhere in the world.



    



    Utilizing the new technology available in Apple's iPhone 3G and iPod

touch, clients with Smoothstone's Intelligent Call Control (ICC) suite can

now use the mobile version of the revolutionary ICC application to easily:






    --  Manage call queues across multiple locations in real time

    --  Reroute any calls to any other agent or call center location on the

        fly

    --  Transfer held calls through a drag-and-drop interface

    --  See instant statistics and analytics of call activity and agent

        performance

    --  Listen to live calls via Bluetooth headset or speaker

    --  Record and review calls for training and quality assurance



    With Smoothstone's new mobile ICC interface for Apple's iPhone 3G or

iPod touch, clients are no longer bound to their desktop or laptop and can

manage their call center infrastructure from wherever they are. Apple's new

support for corporate security standards allows Smoothstone to provide a

secure, enterprise solution for IT professionals everywhere.



    This announcement comes a year after the initial launch of

Smoothstone's ICC suite, a completely integrated solution that changed the

face of modern ACD technology. A unique, highly-survivable,

infinitely-scalable call center solution, ICC requires no customer

purchased equipment, is flexibly priced according to client size, and is

completely tailored to each organization's individual needs. ICC is a part

of Smoothstone's comprehensive managed solution for mid- to large-size

enterprises, which delivers next generation applications over Smoothstone's

nationwide, private, MPLS network that utilizes proven Cisco Systems

technology.



    "Our new mobile ICC solution frees call center managers and executives

from their workstations, so they can manage critical issues wherever they

are," said Jeff Wellemeyer, Smoothstone's Chief Technology Officer. "With

technology trending towards mobile-based interfaces, we knew this was

something that would appeal to individuals on the go. Apple's iPhone 3G 2.0

software update incorporates enterprise-level security standards, allowing

us to confidently offer this application to our clients. Smoothstone has

always been an innovative leader in convergence technology; this

application takes our mobile convergence strategy a step further, pushing

it deeper into the enterprise to allow full call center management

capabilities."

    About Smoothstone IP Communications:



    Smoothstone is the leading Managed Communications Services Provider for

the mid-size enterprise, eliminating the need for clients to buy or

maintain separate hardware and infrastructure for voice and data

communications. Our strategic approach combines a global MPLS network,

multiple data centers, and nationwide local dial-tone to deliver a superior

unified communication platform. For more information, visit

http://www.smoothstone.com or call (800) 773- 3037.