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Voxeo and VoiceVerified® Announce Partnership VoiceVerified Voice Authentication Services Now Available on Voxeo Platform


Voxeo Corporation

2008-03-31 05:55:00

Voxeo and VoiceVerified® Announce Partnership

VoiceVerified Voice Authentication Services Now Available on Voxeo Platform

ORLANDO, FL and NEW HOPE, PA–( EMWNews – March 31, 2008) – Voxeo Corporation, a leading

provider of premise and hosted Interactive Voice Response (IVR) systems,

and VoiceVerified, Inc., a leading provider of voice biometric verification

technology and services, today announced a partnership to deliver

VoiceVerified’s voice authentication technology to new and existing

customers using Voxeo’s hosted IVR service.

Voice authentication enables companies to improve the caller experience by

streamlining the login process and increasing security, doing away with

forgettable PINs and passwords. Security is enhanced, since an individual’s

biometric voice authentication is as secure and unique as a fingerprint.

VoiceVerified’s Unforgettable Password™ technology works with existing

IVR systems, including Voxeo’s Prophecy IVR Platform, as a web service, or

is easily added to any call center or phone system using Voxeo’s hosted IVR


“Through our partnership with Voxeo, VoiceVerified is now able to quickly

and easily enable any company to deploy voice authentication as a security

measure in their call center. With their 100% uptime guarantee and high

level of support, Voxeo is an ideal partner for us. Voxeo’s award-winning

platform has made it easy for us to develop voice authentication services

on our workstations and easily migrate them to a geographically redundant

hosting environment,” said Pete Soufleris, CTO at VoiceVerified.

“Voxeo’s goal is to make telephony simpler for our customers. Using voice

as a security method is a great way to make life easier for customers and

callers alike. We’re pleased that VoiceVerified chose Voxeo to make

complex, cutting-edge technology easily accessible to anyone who wants to

deploy voice biometrics. We see our partnership as just the beginning for

this innovative technology,” said John Amein, Senior Vice President of

Strategic Partnerships at Voxeo.

When a user calls an application that has enabled VoiceVerified’s solution

they are asked to repeat five randomly generated numbers. VoiceVerified’s

technology compares the user’s spoken response to a stored voiceprint to

authenticate their identity. The entire process only takes a few seconds

and users do not need to remember anything.

“Voice biometric authentication services can offer companies an improved

customer experience while verifying the identity of customers and

employees,” said Avivah Litan Vice President and Distinguished Analyst,

Gartner Inc. “With increasing threats on the privacy of personal

information, more companies will adopt additional security measures to

protect customers from fraud, but will want to maintain customer

convenience. Voice Biometric Authentication represents a promising

technology in this regard.”

The two companies are currently working together with several customers in

the utility and financial services industries and solutions are available

now. For more information please visit or

About Voxeo

Voxeo makes voice applications easy to build and deploy. The company’s

common sense approach isn’t rocket science: Offer a great platform. Make it

exceptionally easy for people to try, buy and use. Provide amazing support.

The approach has made Voxeo a leading choice among developers and the

answer for companies who don’t subscribe to the mentality that a powerful

solution needs to be complicated and expensive. More than 30,000 developers

and enterprise customers — including half of the Fortune 100 — use

Voxeo’s Prophecy Platform and Hosting to deliver innovative IVR, VoIP,

outbound notification, unified communications and a new generation of

SIP-powered solutions. Anyone can immediately download the Prophecy

Platform or sign up to use Voxeo’s hosted developer portal for free at

Voxeo is an employee-owned company with headquarters in Orlando, FL and

London, UK. The company’s Prophecy Platform has been downloaded more than

20,000 times since its launch in 2006 and its standards-based IVR hosting

platform is the largest in the world and the only one backed by a 100%

uptime guarantee. For more information visit or call +1

(407) 418-1800 or +44 (0) 20 7887 6085 in the UK and Europe.

About VoiceVerified

The VoiceVerified service automates biometric authentication for Call

Centers and organizations that must protect the identity and privacy of

their consumers, employees and/or citizens. Delivered through a secure

Point Service Provider (PSP) platform, the telephony-based service requires

virtually no hardware, licensed software or modifications to existing

systems. Non-intrusive, economical and accurate, VoiceVerified provides

enterprises with a crucial layer of security to safeguard their corporate

image, brand and consumer relationships. VoiceVerified is based in New

Hope, PA., and grew through the acquisition and development of voice

authentication technologies. For more information, visit or call 215-862-7800.


Kim Martin
Director of Marketing, Voxeo Corporation

David Standig
EVP Business Development, VoiceVerified

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