Aspect Software Names Executive Vice President of Global Professional Services

Kevin Schwartz to Focus on Delivering Global Best Practices and Building New Services Offerings

CHELMSFORD, MA–(EMWNews – August 14, 2008) – Aspect Software, Inc., the world’s largest

company solely focused on Unified

Communications for the Contact Center™, today announced the

appointment of Kevin Schwartz as executive vice president of global

professional services. In this role, Schwartz’s responsibilities will

include providing global executive leadership and direction for the

Aspect®

Professional Services organization, which supports customers with the

services, skills and resources to successfully integrate, tailor, deploy

and optimize Aspect products.

Schwartz is also responsible for building a professional services and

systems integration practice for Microsoft’s unified communications

software that is a significant part of the Aspect Software Unified

Communications for the Contact Center strategy. The initial objective of

the new unified communications services practice is to help customers

deploy, customize and manage Office Communications Server in contact

centers and throughout organizations for software-powered voice, instant

messaging, presence and conferencing.

“It is exciting to be joining a leading team at a time where the products

and services that Aspect Software offers, particularly related to unified

communications, can create such a competitive edge for the companies that

use them. The Aspect unified communications services practice is going to

be an important enabler to helping companies achieve their UC strategies,”

said Schwartz. “Plus, as more and more companies implement contact centers

in multiple locations around the globe, it’s important to develop a

services organization that can offer a global perspective on the contact

center industry while delivering best practices based on specific regional

requirements. These two initiatives are paramount for me in this new

role.”

Schwartz brings exceptional leadership experience in management consulting

to Aspect. Prior to joining Aspect, Schwartz worked for Experian as senior

vice president and general manager of their Integrated Marketing Services

business unit, where his responsibilities ranged from strategic planning to

day-to-day operations, as well as for transforming the business unit from

having a pure product focus to being focused on delivering business value

and insights to the customer base. Before working at Experian, Schwartz had

21 years of management consulting experience with large professional

services firms including Capgemini, PricewaterhouseCoopers and Andersen

Consulting. In addition to his client, practice, and operations executive

roles, Schwartz focused for more than a decade on helping companies from

strategy through implementation of complex Customer Relationship Management

capabilities.

“Professional Services is an extremely important part of the Aspect

Software growth strategy and plays a significant role in ensuring that our

customers are able to meet their own critical business objectives,” said

Jim Foy, CEO, Aspect Software. “We want to demonstrate to customers and

prospects that we understand their overarching goals, and that we are very

clearly focused on providing the highest levels of service. Kevin’s senior

leadership experience and broad-based operations knowledge across multiple

industries provides the exact skills that we need to strongly execute on

our strategy.”

About Aspect Software

Aspect Software Inc. founded the contact center industry and is now the

world’s largest company solely focused on unified communications for the contact center. Our all-in-one,

IT-ready solutions communications-enable customer service, collections and

sales & telemarketing business processes for small and medium enterprises

as well as for two-thirds of the FORTUNE Global 100. For more information,

visit www.aspect.com.

Note: Aspect, Unified Communications for the Contact Center, Aspect

Professional Services, and Aspect Software are either trademarks or

registered trademarks of Aspect Software, Inc., in the United States and/or

other countries. The names of other companies and products mentioned herein

may be the trademarks of their respective owners.