2008-07-16 05:00:00
ATLANTA–(EMWNews)–Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and
process optimization solutions for customer service operations, today
announced that it has entered into a material agreement with a new
customer, a global retailer headquartered in the United States. Revenue
from the contract will be recognized across several quarters, including
the current quarter.
Jacada will deliver an integral part of this organization’s
strategy to improve customer satisfaction and customer experience by
unifying the agent desktop and automating key call processes in the
contact center that supports online sales. A primary objective of the
project is to improve the tools available to the customer service agents
by streamlining the current complex order-taking process so as to
increase agent satisfaction and better equip the agents to focus on
revenue generating activities such as up-selling and cross-selling of
additional products and services.
“Improving customer service is a top priority
for companies across many industries, as they seek greater brand
awareness, higher customer satisfaction and increased revenue,”
said Paul O’Callaghan, chief executive officer
of Jacada. “The value of the Jacada unified
desktop is being validated time and time again by leading companies in
industries that now include telecommunications, utilities, hospitality,
insurance and retail. For retailers, customer service agents need to
provide an experience that is just as rewarding as the experience the
customer would have in the retail location or with the company’s
website. Whether customers are calling to place orders, check on order
statuses or discuss return options, customer service agents are better
able to effectively and efficiently meet customer needs with a unified
desktop solution that lets them focus on the customer, not on systems,
applications and processes.”
About Jacada
Jacada is a leading global provider of unified service desktop and
process optimization solutions that simplify and automate customer
service processes. By bridging disconnected systems into a single,
intelligent workspace, Jacada solutions create greater operational
efficiency and increase agent and customer satisfaction. Founded in
1990, Jacada operates globally with offices in Atlanta, Georgia;
Herzliya, Israel; London, England; and Munich, Germany. Jacada can be
reached at www.jacada.com.
This news release may contain forward-looking statements as that term
is defined in the Private Securities Litigation Reform Act of 1995. The
words “may,” “could,” “would,” “will,” “believe,” “anticipate,”
“estimate,” “expect,” “intend,” “plan,” and similar expressions or
variations thereof are intended to identify forward-looking statements.
Investors are cautioned that any such forward-looking statements are
not guarantees of the future performance and involve risks and
uncertainties, many of which are beyond the Company’s
ability to control. Actual results may differ materially from those
projected in the forward-looking statements as a result of various
factors including the performance and continued acceptance of our
products, general economic conditions and other Risk Factors
specifically identified in our reports filed with the Securities and
Exchange Commission. The Company undertakes no obligation to update or
revise any forward-looking statement for events or circumstances after
the date on which such statement is made. Jacada is a trademark of
Jacada Inc. All other brands or product names are trademarks of their
respective owners.
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Jacada Media Contact: Relations Contact: 646-415-8972 |
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