Business News

Jacada Signs Material Contract with Global Retailer

2008-07-16 05:00:00

ATLANTA–(EMWNews)–Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and

process optimization solutions for customer service operations, today

announced that it has entered into a material agreement with a new

customer, a global retailer headquartered in the United States. Revenue

from the contract will be recognized across several quarters, including

the current quarter.

Jacada will deliver an integral part of this organizations

strategy to improve customer satisfaction and customer experience by

unifying the agent desktop and automating key call processes in the

contact center that supports online sales. A primary objective of the

project is to improve the tools available to the customer service agents

by streamlining the current complex order-taking process so as to

increase agent satisfaction and better equip the agents to focus on

revenue generating activities such as up-selling and cross-selling of

additional products and services.

Improving customer service is a top priority

for companies across many industries, as they seek greater brand

awareness, higher customer satisfaction and increased revenue,

said Paul OCallaghan, chief executive officer

of Jacada. The value of the Jacada unified

desktop is being validated time and time again by leading companies in

industries that now include telecommunications, utilities, hospitality,

insurance and retail. For retailers, customer service agents need to

provide an experience that is just as rewarding as the experience the

customer would have in the retail location or with the companys

website. Whether customers are calling to place orders, check on order

statuses or discuss return options, customer service agents are better

able to effectively and efficiently meet customer needs with a unified

desktop solution that lets them focus on the customer, not on systems,

applications and processes.

About Jacada

Jacada is a leading global provider of unified service desktop and

process optimization solutions that simplify and automate customer

service processes. By bridging disconnected systems into a single,

intelligent workspace, Jacada solutions create greater operational

efficiency and increase agent and customer satisfaction. Founded in

1990, Jacada operates globally with offices in Atlanta, Georgia;

Herzliya, Israel; London, England; and Munich, Germany. Jacada can be

reached at

This news release may contain forward-looking statements as that term

is defined in the Private Securities Litigation Reform Act of 1995. The

words “may,” “could,” “would,” “will,” “believe,” “anticipate,”

“estimate,” “expect,” “intend,” “plan,” and similar expressions or

variations thereof are intended to identify forward-looking statements.

Investors are cautioned that any such forward-looking statements are

not guarantees of the future performance and involve risks and

uncertainties, many of which are beyond the Companys

ability to control. Actual results may differ materially from those

projected in the forward-looking statements as a result of various

factors including the performance and continued acceptance of our

products, general economic conditions and other Risk Factors

specifically identified in our reports filed with the Securities and

Exchange Commission. The Company undertakes no obligation to update or

revise any forward-looking statement for events or circumstances after

the date on which such statement is made. Jacada is a trademark of

Jacada Inc. All other brands or product names are trademarks of their

respective owners.

Jacada Media Contact:
Cindy Curtin Knezevich, 770-352-1300
[email protected]

Relations Contact:
Hayden Communications
Peter Seltzberg,

[email protected]

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