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UCN inContact ACD Wins Best in Class

2008-07-15 06:00:00

  Members' Choice Award Represents Third Industry Recognition Received in


    SALT LAKE CITY, July 15 /EMWNews-FirstCall/ -- UCN, Inc. (Nasdaq:

UCNN), innovator of on-demand contact center software for intelligent

contact routing and agent improvement, reported UCN(TM) inContact(R)

received the 2008 Members' Choice Award for best overall ACD by This award marks the third industry recognition the

company has received this year that recognizes the superior quality of

UCN's offerings. provides world-class research, conferences and

information for contact center industry professionals. Since 2003, the

Members' Choice Awards have recognized exemplary industry providers of

contact center products and services. UCN received the highest average

scores versus their competition based on anonymous customer feedback.

    InContact customers enjoy no capital expenditures, decreased time to

implementation and extended system capabilities for at-home agents and

multiple locations. "We are honored to be recognized by our customers for

providing leading-edge value through our software as a service platform,"

said Rudy Vidal, UCN chief customer officer. "Our technology is proving

timely as more companies are demanding robust and flexible solutions that

extend their workforce to multiple locations, including the home. We will

continue to deliver the highest quality solutions that help them succeed in

this endeavor."

    About UCN

    UCN, Inc. (NASDAQ: UCNN) is an innovator of software as a service

(SaaS) applications for multi-site contact centers and distributed

workforces. The UCN inContact(R) platform intelligently routes multi-media

contacts to agents anywhere while improving management visibility, agent

productivity and agent retention. UCN's patented software includes an

enterprise-grade ACD with skills-based routing, IVR, speech recognition and

CTI. Agent performance optimization features include customer experience

surveys and agent scoring analysis, call monitoring, call recording,

workforce scheduling and forecasting, hiring tools to reduce attrition, and

targeted training delivered to the agent desktop. The inContact all-in-one

on-demand platform delivers rapid application development tools for IT

control, no capital expenditure, Fortune 500-compliant security, and a

24/7/365 managed network with carrier- grade redundancy. To learn more

about UCN, visit

    Safe Harbor Statement: The Private Securities Litigation Reform Act of

1995 provides a safe harbor for forward-looking information made on the

Company's behalf. All statements, other than statements of historical facts

which address the Company's expectations of sources of capital or which

express the Company's expectation for the future with respect to financial

performance or operating strategies, can be identified as forward-looking

statements. Such statements made by the Company are based on knowledge of

the environment in which it operates, but because of the factors previously

listed, as well as other factors beyond the control of the Company, actual

results may differ materially from the expectations expressed in the

forward- looking statements. (For the complete statement, please click to:

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