Bomgar’s Remote Access Software Doesn’t Have the Drawbacks of SaaS

SaaS for the IT Helpdesk Is Not in the Cards for a Large Percentage of Concerned Enterprise IT Decision Makers, Recent Research Says

RIDGELAND, MS–(EMWNews – July 16, 2008) – According to recent research, SaaS may not be

as popular as we thought. In fact, nearly 40% of American and European

software IT decision makers said they’re not interested in SaaS at all.

Bomgar’s appliance-based remote access

software offers features and functionality that provide IT help desk

services without any of the SaaS drawbacks.

The survey, conducted by Forrester Research, found that 16% of respondents

were currently using or piloting SaaS applications, 47% were interested or

planning to pilot, and 37% were not interested at all.

The reasons stated for lack of interest included total cost of ownership

(TCO) concerns (61%), complicated pricing models (39%), and security

concerns (50%). Integration issues, lack of customization and application

performance were also at the top of this list at 66%, 55%, and 39%

respectively.

Bomgar’s appliance-based remote access software addresses several of these

concerns. A cost comparison analysis shows the TCO to be about one-third

that of some competitive products, and the pricing model is simple — you

own the appliance and pay a one time fee per license instead of paying

month after month and owning nothing. Additionally the number of licenses

required is based on concurrent use rather than a separate license for each

rep and costs are further reduced by the fact that nothing has to be

installed on end-user computers.

Also, as company data is not routed through a third party and no footprint

is left on the end user computer after the remote support session, the

security of Bomgar’s remote access software is unmatchable by any

third-party remote access provider. The appliance itself resides at your

facilities, under the security measures you already have in place.

Bomgar’s features also enable seamless integration with your

infrastructure, and full customization.

The performance of Bomgar’s remote access software is also unparalleled:

On-demand technical support is available within 10 seconds and companies

can realize up to a 90% reduction in total call times, 20-85% increase in

first call resolution, and 90% reduction in second tier escalation.

For more information on Bomgar’s appliance-based remote access software as

an

IT helpdesk

alternative to SaaS, visit www.bomgar.com.