Bomgar’s Remote Access Software Enables Support Reps to Work From Home While Lowering Corporate Overhead and Achieving the Same Outstanding Results

RIDGELAND, MS–(EMWNews – July 23, 2008) – Companies around the globe have discovered

the advantages of employees working from home. In 2008, 41 million workers

will work out of their house at least one day every week, according to

Gartner. With Bomgar’s remote access software this growing trend can

include support reps and, in the process, reduce costs and lower the

extraordinary turnover rate of help desk support

employees.

Working from home has advantages for both employee and employer. Employees’

work/life balance is enhanced, money is saved on gas, and commuting time

can be productively utilized. Employers reduce energy costs and require

less space and equipment. They also enjoy the benefits of employees with

increased job satisfaction.

With help desk support employees, the advantages are even greater.

Recruiting and retaining qualified computer support reps has become

increasingly difficult in recent years. The University of California, Los

Angeles reported a 70% drop in freshmen electing computer science as a

major between 2000 and 2005, so fewer potential staff are available. The

problem is compounded by outrageously high turnover — 33 percent for

full-time staff, and 84 percent for part-time. The U.S. Department of

Labor’s Bureau of Statistics also predicts the need for support specialists

to increase by up to 25% over the next 6 years.

These factors combine to make it vital to open whatever doors possible to

recruit and retain help desk support personnel.

With Bomgar’s remote access software, help desk support reps can work from

home without additional expense to the company and while still achieving

the significant increase in first call resolution and reduction in total

call times and second tier escalation realized with Bomgar’s remote support

solutions.

Being able to work from home is a powerful recruitment tool. Applicants who

may not otherwise apply may do so if they can work from home. Existing help

desk support reps moving to a new location may also be able to retain their

jobs. If so, the company doesn’t lose the employee’s knowledge and

experience or incur the expense of hiring and training someone new.

For more information on how Bomgar’s remote access

software can help you recruit and retain help desk support reps, visit

www.bomgar.com.