International Customer Management Institute (ICMI) Names SRP a Finalist for Prestigious Global Call Center of the Year Award

    PHOENIX, July 15 /EMWNews/ -- The International Customer Management

Institute (ICMI) today announced that SRP, one of the nation's largest

public power utilities, has been named a finalist for the coveted Global

Call Center of the Year Award in the large call center category. The award

will be presented on September 16 at ICMI's flagship call center

conference, the Annual Call Center Exhibition (ACCE), which will take place

in Phoenix, September 15-18 (http://www.accecmp.com).



    "We're proud that ICMI has elected to recognize SRP's Call Center

accomplishments," said Michael Lowe, SRP's manager of Customer Services. "I

want to acknowledge our employees who have carried on SRP's long tradition

of quality customer service through hard work and a real commitment to our

customers."



    This sentiment was echoed by Ted Hopton, Director of Membership

Services for ICMI, "ICMI Members include the leading contact centers from

around the world, and we select only the very 'best of the best' for our

award. This is a tremendous accomplishment for SRP. Any center chosen as a

finalist has proven themselves worthy of being the award winner."



    The Global Call Center of the Year Award is given annually to two call

centers, one in the small to medium category and one in the large category,

that have shown a strong grasp of the principles of effective call center

management, created a positive work culture and a climate that fosters

personal growth, and built a track record that includes developing and

attaining impressive goals within the organization. The award recipients

will be profiled in Customer Management Insight, the leading publication

for the call center industry.



    SRP was founded in 1903, with a mission to provide low cost water and

power. Today, more than 2 million people living in the Phoenix metropolitan

area receive SRP power and water, and benefit from community and employee

volunteer programs created to help ensure the vitality of the Salt River

Valley.



    Lowe added, "SRP is honored to be considered for the ICMI Global Call

Center of the Year award. Simply put, we provide world-class customer

service every day. This ethic is in every decision that we make and is

supported by our recognition that we could not achieve that service without

our exceptional staff. Our employees are the foundation upon which we build

our customer service, and we applaud them."



    Each year, ICMI Membership for call center professionals recognizes

outstanding contact center operations through its Global Call Center of the

Year Award. For more details, please visit

http://www.icmi.com/Membership/ccy/.

    About SRP



    SRP is the third-largest public power utility in the nation providing

electric service to more than 935,000 customers in the greater Phoenix

metropolitan area. SRP also is the Phoenix area's largest supplier of

water, delivering about 1 million acre-feet to agricultural, urban and

municipal water users.



    About the International Customer Management Institute



    The International Customer Management Institute (ICMI) is one of the

call center industry's most established and respected organizations.

Founded in 1985, ICMI delivered the industry's first management-level

conferences, educational programs and publications. Through constant

innovation and research, ICMI's consulting and training services have

become the industry's gold standard. ICMI publications, such as ICMI's

Customer Management Insight, and events, including the Annual Call Center

Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue

to lead the industry. And ICMI's growing membership community now includes

professionals representing organizations in over 50 countries. For more

information on the International Customer Management Institute, please

visit http://www.icmi.com. ICMI is part of Think Services, a division of

United Business Media (http://www.unitedbusinessmedia.com/), a global

provider of news distribution and specialist information services with a

market capitalization of more than $2.5 billion.






     Contact Information



     For SRP



     Scott Harelson

     SRP Media Relations

     Phone: 602-236-2500

     [email protected]



     For ICMI



     Ted Hopton

     ICMI Director of Membership Services

     Phone: 610-918-4757

     [email protected]