Online Payment, Debt Collection and Customer Service Easier with New Web Based Invention

Virtual Agent

TOWSON, Md.–(EMWNews)–ACCESS Receivables Management and InterProse Corporation are proud to

announce a joint patent filing for a new web-based invention that makes customer

service, debt collection and online payment faster and easier. The

patent was filed with the USPTO under the name “Methods

and Systems for Account Management and Virtual Agent Design and

Implementation.” The invention enables any

company with a web presence to collect delinquent accounts, make sales

and offer support in a fast, friendly manner. It incorporates the use of

an Avatar that converses with customers to quickly point them to a

solution based on a series of questions.

Experts estimate that most businesses have still not designed their

websites to be customer-centric. Statistics indicate that more than

70-percent of website visits end with the customer leaving because the

sites are confusing, difficult to navigate or don’t

offer payment options. But with ARIA™ Virtual

Agent, customers find a one-click solution.

“ARIA™ Virtual Agent

can incorporate bill presentment, purchase options, online

payment, delinquent account collection and lots more,”

says Tom Gillespie, President of ACCESS. “In

the debt collection business, consumers and businesses are tired of ‘press

1,’ ‘press 3,’

‘press 5,’ who

also don’t answer the phone or return calls. This ‘communication

gap’ has spawned a new industry in offshore

countries that offer cheaper cost per attempt. But it is our belief that

today’s consumer and small business owner

prefer to handle communication via the web.”

ARIA™ Virtual Agent is a multi-lingual

application built on WebAR, a robust SAAS/SOA/ASP Internet-based

multi-function accounts receivable management and collection system

platform from InterProse.

“Prior to ARIA, customers had to navigate a

site, searching for the right solution. ARIA’s

intelligent decisioning allows it to combine information from internal

and external databases to present customized offers based on

demographics, histories, and credit scores, and take payments with its

integrated payment engine,” explains Matthew

Hill of InterProse.

InterProse is PCI compliant and implements quarterly testing to ensure a

secure environment. Originally founded as a data integration company in

1996, InterProse transitioned into a preeminent provider of web-based

products and solutions for accounts receivable and debt management.

ACCESS Receivables Management, founded in 1999, is a certified diversity

(WBE) owned business and has consistently been honored as one of the

premiere diversity businesses in Maryland and across the country. ACCESS

was the first company in the debt collection industry to offer online

payment to debtors. ARIA™ Virtual Agent is an

extension of the founders’ philosophy to

leverage the web for debt collection. To view this new customer service

application, visit http://www.access-receivables.com/vitualACCESS.html.

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