The First of Its Kind in the Customer Interaction Management Space, the Portal Also Includes an Interactive Forum for Partner-to-Partner Collaboration to Complement eGain’s Direct Partner Support

MADRID, SPAIN–(EMWNews – July 22, 2008) – eGain (OTCBB: EGAN), the leading provider of

multichannel customer service and knowledge management software

on-premise or on-demand, today announced the launch of a web portal to

support its EcoNet™ Partner Program in EMEA. A sophisticated partner

extranet that is unique to the customer service and knowledge management

space, the EcoNet Portal will enable partners to collaborate with eGain and

with one another for mutual business growth.

As businesses strive to provide seamless cross-channel customer service

experiences, the demand for unified customer service and knowledge

management solutions will continue to increase in EMEA. The eGain EcoNet

Partner Program enables resellers, systems integrators and other channel

partners to harness this exciting and lucrative market opportunity.

“The launch of eGain’s EcoNet Portal marks the start of our journey towards

a more strategic relationship with our partners,” Tanja Samsom, EMEA

Partner Manager, eGain, explained. “We value our partners’ intrinsic market

knowledge and it is by combining this with eGain’s product expertise that

we are able to maintain our position as market leader. By collaborating and

sharing experience and knowledge on a daily basis, we hope to further

develop our channel of partners across EMEA and ultimately, drive business

forward.”

The EcoNet Portal provides eGain partners with 24×7 access to essential

business development and sales tools such as whitepapers, sales

presentations, demonstrations and product information. In time, the portal

will be further enhanced to meet the growing demands of partners.

“As an active eGain partner in EMEA, we welcome the introduction of the

EcoNet partner portal,” said Manuel Cuenca, CEO at Cystelcom. Cystelcom, a

value-added technology provider and systems integrator, is headquartered in

Madrid, Spain and provides intelligent communications solutions for

multichannel contact centres and 3G telephony.

Cuenca continues “While eGain makes critical product, sales and support

information available to us on the portal, the interactive forum is a

unique and refreshing approach to fostering partner-to-partner

collaboration in an open and cooperative manner in order to enable the

success of the entire community.”

About eGain (www.eGain.com)

eGain (OTCBB: EGAN) is a leading provider of multichannel customer service

and knowledge management software for in-house or on-demand SaaS

deployment. For more than a decade, the world’s largest companies have

relied on eGain to transform their traditional call centres, help desks,

and web customer service operations into multichannel customer interaction

hubs. Based on the Power of One™, the concept of one unified platform

for multichannel customer interaction and knowledge management, these hubs

enable dramatically improved customer experience, end-to-end service

process efficiencies, increased sales, and enhanced contact centre

performance.

Headquartered in Mountain View, California, eGain has an operating presence

in 18 countries and serves more than 800 enterprise customers worldwide. To

find out more about eGain, visit www.eGain.com or call the company’s

offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental

Europe).

eGain, the eGain logo, and all other eGain product names and slogans are

trademarks or registered trademarks of eGain Communications Corp. in the

United States and/or other countries. All other company names and products

mentioned in this release may be trademarks or registered trademarks of the

respective companies.