NASHVILLE, TN–( EMWNews – April 7, 2008) – Sitel, a leading global business process

outsourcing (BPO) provider, today announced it was named one of the

industry’s top 5 agencies by Customer Interaction Solutions in the annual

“Top 50 Outbound Teleservices Agencies” rankings.

“Sitel was able to document to the editors of Customer Interaction

Solutions, via verification letters from telecommunications carriers, that

they are one of the largest outsourced call center providers in the

industry,” said Nadji Tehrani, executive group publisher and

editor-in-chief of Customer Interaction Solutions.

“Sitel is the most diversified company among the leaders in the BPO space

in terms of client concentration, geographic options and vertical focus,”

said Julie Casteel, executive vice president, global sales and marketing at

Sitel. “No one client, location or industry dominates the Sitel landscape,”

added Casteel. “This recognition reflects our continued focus on

excellence, and is yet another example of our single-minded goal to create

return on our clients’ investments in their customers.”

The Top 50 Outbound Teleservices Agencies rankings, measured by the amount

of billable teleservices minutes completed during the past year, were

published in the March 2008 issue of Customer Interaction Solutions

magazine. The inbound ranking, together with the interactive inbound and

the global aggregate ranking, is published in the April 2008 issue.

For more information, please visit www.tmcnet.com.

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company

meets clients’ customer care and transaction processing needs through

67,000 associates in 27 countries. Sitel provides world-class solutions

from on-shore, nearshore and offshore locations across 155+ facilities

throughout North America, South America, EMEA and Asia Pacific. The

company’s award-winning services provide clients with the strategic

insight, scale and diversity of offerings to ensure the best return on

their customer investment. The company is privately held and majority owned

by Canadian diversified company, Onex Corporation. For more information,

please visit www.sitel.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the

voice of the call/contact center, CRM and teleservices industries. CIS

magazine has helped the industry germinate, grow, mature and prosper, and

has served as the leading publication in helping these industries that have

had such a positive impact on the world economy to continue to thrive.

Through a combination of outstanding and cutting-edge original editorial,

industry voices, in-depth lab reviews and the recognition of the innovative

leaders in management and technology through our highly valued awards,

Customer Interaction Solutions strives to continue to be the publication

that holds the quality bar high for the industry. Please visit

www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction

Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine

which have a combined readership of over 600,000 including pass-along

readers. TMCnet, TMC’s Web site, is the leading source of news and articles

for the communications and technology industries. Ranked in the top 7,500

most visited Web sites in the world by alexa.com*, TMCnet serves two to

three million unique visitors each month globally. TMC is also the first

publisher to test new products in its own on-site laboratories, TMC Labs.

In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call

Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web

sites by their traffic levels. Neither alexa.com nor amazon.com is

affiliated with TMCnet.)

For more information about TMC, visit www.tmcnet.com.