2008-07-16 07:00:00
– Three-Tiered Support Provides Flexibility for Small and
Large Companies –
SALT LAKE CITY–(EMWNews)–Allegiance, Inc., a premier
provider of Enterprise Feedback Management (EFM) solutions, today
introduced a comprehensive, three-tiered customer support program that
allows customers to choose the support level that suits their needs. The
new support services include a searchable knowledge base, on-line
interactive support, quarterly reports, and an annual check up to
identify areas needing improvement.
Allegiance is the provider of the Engage platform, a hosted
Software-as-a-Service (SaaS) that helps companies create a two-way
dialogue with customers and employees and measure their emotional
connection to the company. At the start of implementation, each
Allegiance customer is assigned a dedicated Customer Success Manager, an
account manager who understands their business goals and processes. For
ongoing support, customers can choose between Basic, Professional, or
Premier Support.
The new Allegiance Support Services include:
On-line Interactive Support: A channel for customers to supply
feedback, report issues, make product suggestions, etc. Allegiance uses
its CustomerVoice feedback tool for this purpose.
Support Center Knowledgebase: A central location for important
information such as FAQs, product change information, white papers,
product documentation, links to training sites, and more, all accessible
from within the Allegiance system.
Annual Health Check: On a yearly basis, the Allegiance support
team works with customers to review their feedback volumes, response
rates, product report usage, deployment and other best practices
initiatives, and provides recommendations from a product, training and
consulting viewpoint. This is available at the Premier support level.
“Allegiance is committed to helping customers
successfully engage their customers and employees. Our new three-tiered
support program addresses the needs of a small company or a large,
global enterprise,” said Greg Heaps,
Allegiance COO. “Our support team starts at
the very beginning and guides customers through the start up process and
on to other phases of their engagement initiatives. Together with our
professional services, consulting, and training, we help customers gain
the most benefit from using the Engage platform.”
“The support team at Allegiance are experts in
Allegiance products as well as loyalty and engagement practices,”
said Patricia Lewis, VP and director of human resources at Chesapeake
Bank in Virginia. “They are extremely
responsive and make our job easier by helping us to understand what is
driving our employee engagement.”
For more information or to view an online course catalog with full
course descriptions and prices, visit http://www.allegiance.com/customer_support.php.
About Allegiance
Allegiance, Inc. is the premier provider of Enterprise
Feedback Management (EFM), solutions that drive growth and increased
profitability through improved customer
loyalty, employee
retention and engagement. The Allegiance Engage
platform is a suite of web and phone-based solutions joined with
best practices consulting that allows companies to measure and manage
customer and employee engagement across the enterprise. The components
of The Engage platform are customizable to each company’s needs and
offer management tools, predictive analytics and professional
services to help link employee and customer
engagement to real business outcomes. Allegiance serves customers of
all sizes across a variety of industries. Allegiance is a privately
owned company based in South Jordan, Utah. For more information about
Allegiance, visit http://www.allegiance.com.
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Allegiance, Inc. Communications |
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