Dexterra Concert Mobility Platform Enables Field Service Application for Verizon Partner Solutions

Versatile Solution Uses Lightweight, Cost-Effective Smartphones to Mobilize Complex Business Processes

BOTHELL, WA–(EMWNews – August 19, 2008) – Dexterra Inc., a leading provider of software

to automate and manage a mobile workforce, announced today that it has

collaborated with Verizon Partner Solutions (VPS) to support its

implementation of a field service

application using the Dexterra Concert mobility platform. The new VPS

mobile field service solution is deployed on five-ounce smartphones and

provides 2,250 service technicians and managers with immediate access to

work orders, network information, testing, project close-out and

time-reporting applications, enhancing their mobility, productivity and job

satisfaction.

Verizon Partner Solutions is a wholesale provider of networks and network

services to wireless, Internet, cable and telephone companies based in the

United States. The unit’s field technicians use automated electronic

systems and software applications to manage their daily service workflow,

which includes providing installation, maintenance and repair services for

customers.

Previously, Verizon’s field personnel carried 8-pound laptops that

constantly had to be rebooted as they moved from job site to job site.

Increasing the mobility of their field service technicians by reducing

their gear weight was a key driver behind Verizon’s new smartphone

application. The challenge was providing the required applications and the

associated workflow on a smaller, more cost-effective form factor that

could still deliver all the business functionality field technicians need.

Faced with an aggressive deployment schedule, Verizon decided to develop

their field service

solution using the Dexterra Concert mobility

platform. Dexterra Concert enabled Verizon to quickly create a

versatile mobile application without writing low-level data transport code.

The platform’s tightly integrated independent developer environment (IDE)

tools and pre-built integration adapters further accelerated the

application development process.

In addition, the Dexterra Concert platform supports multiple mobile

devices, giving Verizon the freedom to deploy their field service

application on a wide range of PDAs, mobile phones and smartphones,

including RIM BlackBerry and Microsoft Windows Mobile devices. These mobile

handhelds can be swapped out at any time, making Verizon’s solution

future-proof.

To manage their distributed workforce of smartphone-equipped field

technicians, Verizon uses the system administration toolkit included with

the Dexterra Concert platform. The ability to manage mobile workers remotely will be

increasingly important as Verizon continues to expand the rollout of their

new field service application.

“Mobilizing complex field practices and then deploying them on a small form

factor like a smartphone is not an easy thing to do,” noted Dexterra Chief

Technology Officer Suhas Uliyar, who participated in several development

team meetings. “But by leveraging Dexterra’s mobility platform, development

tools and expertise, Verizon was able to streamline their development

efforts and quickly introduce a cost-effective smartphone application that

significantly increases the mobility and productivity of their field

service personnel.”

About Dexterra

The business mobility company™. Dexterra provides a broad portfolio of

mobile applications built on its open mobility platform, Dexterra

Concert™, that enables businesses worldwide to manage and optimize their

mobile workforces. Dexterra supports the largest selection of mobile

devices and integrates with the widest range of enterprise back-office

systems in use today. Dexterra’s end-to-end solutions help companies large

and small experience rapid deployments, greater returns, higher customer

and user satisfaction, and a longer lifespan over any other competing

solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia

Pacific and a vast network of global partners including Accenture, AT&T,

IBM, Motorola, RIM, Telstra and Vodafone. For more information, visit

www.dexterra.com.

©2008 Dexterra Inc. All Rights Reserved. “Dexterra” is a registered

trademark, and “Concert” and “The Business Mobility Company” are trademarks

of Dexterra, Inc.