2008-08-04 08:52:00
Learn How Heating, Ventilation and Air Conditioning Remote Service Support Boosts Energy and Operational Efficiency
- New Webinar Available from Trane and the Association for Facilities Engineering - PISCATAWAY, N.J., Aug. 4 /EMWNews/ -- To meet growing demands for more efficient customer service and to adapt to an evolving workforce, the air conditioning and heating industry is looking at innovative ways to streamline equipment support systems. Trane Intelligent Service Engineer Paul Wheeler explains how remote service support for HVAC equipment can improve overall service planning, technician productivity and customer satisfaction in a new webinar, hosted by the Association for Facilities Engineering (AFE). The webinar is available for download at http://www.trane.com/remote_facility. "As the technology applied to equipment increases in complexity, it is becoming more critical to provide efficient monitoring and service," Wheeler said. "Remote technology enables us to redesign our business practices to better manage buildings and equipment, and to provide services at a reduced cost." With online communications and controls technology, engineers now can remotely monitor customers' equipment and more accurately determine if on-site repairs are needed. Better diagnostics systems also help technicians determine exactly which tools and repair parts to bring when they are dispatched for on-site service. In addition, remote HVAC monitoring may help solve a challenge in the industry workforce. In the last several years, the industry has witnessed a shortage of people in control technology, IT, networking and other systems applications essential to operating, diagnosing and managing facilities. The "Monitoring and Remote Facility Systems Analysis" webinar examines how innovations in remote HVAC monitoring and engineering analysis can help fill those service needs. "Many of the equipment diagnostic services needed to improve performance don't require a person to physically touch the equipment," Wheeler said. "When engineers use remote technology to fix problems without having to dispatch service technicians, it saves time and money for the technicians and the customers." This type of service also benefits environmental sustainability efforts. When properly serviced, HVAC technology helps reduce air pollution and operating costs for the user. Engineers can use remote systems analysis to monitor customers' indoor air quality and improve energy efficiency. "Innovation begins by applying existing technology in new ways," Wheeler said. "Remote monitoring and engineering services pave the way for better customer support through more efficient and sustainable solutions."
About Paul Wheeler Paul Wheeler has worked for Trane for eight years in the areas of remote analysis, intelligent services and field support for customer operations. Prior to joining Trane, Paul worked as a plant engineer in the semiconductor, automotive and electronics manufacturing industries, for more than 20 years, focusing on implementing new service strategies and business process improvements in high technology industries. About the AFE The AFE is an organization that provides education, certification and other technical information to plant and facility engineers, operators and maintenance professionals. The AFE's virtual classes provide a one-stop educational resource for the plant/facilities engineering, operations, and maintenance professional. Classes are a minimum of 60 minutes in length and are taught by an experienced representative from the field. In addition, each course equates to 0.1 CEU or recertification credit for individuals currently holding AFE credentialing (CPE, CPMM or CPS). About Trane Trane, a wholly owned subsidiary of Ingersoll Rand (NYSE: IR), provides systems and services that enhance the quality and comfort of air in homes and buildings around the world. Through its two premium brands -- Trane and American Standard Heating & Air Conditioning -- the business offers a broad range of energy-efficient heating, ventilation and air conditioning solutions. Its systems and services comprise dehumidifying and air cleaning products; aftermarket service and parts support; advanced building controls; and building and financing solutions, including those that allow energy-efficient systems to pay for themselves through energy savings. Trane's systems and services have leading positions in premium commercial, residential, institutional and industrial markets; a reputation for reliability, high quality and product innovation; and a powerful distribution network. The business has 35 plants in 10 countries and more than 29,000 employees worldwide. For more information, visit http://www.trane.com; http://www.americanstandardair.com; and http://www.ingersollrand.com.
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