Voxify Enables the Intelligent Customer Front Door Solution for Genesys Voice Platform 8

Contact Centers Look to Voxify’s Speech Solutions to Enhance the Customer Experience and Deliver Personalized Interactions

NEW YORK, NY–(EMWNews – August 19, 2008) – Voxify®, the company that develops, deploys

and manages integrated speech solutions to automate customer interactions,

announced today that it is one of the first key partners to enable the

intelligent Customer Front Door Solution™ (iCFD) for Genesys Voice

Platform (GVP) 8. The critical speech solution provides a virtual front

door for all incoming calls that enhances the customer experience and

delivers personalized interactions. Genesys GVP 8 is a major new release of

the leading voice platform from Genesys Telecommunications Laboratories,

Inc., an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU).

Voxify’s iCFD solution takes advantage of GVP 8’s tight integration with

the Customer Integration Management (CIM) Platform for call segmentation,

routing and reporting. Access to the intelligence in CIM’s routing queues

will enable faster handling of priority callers, caller options for an

automated or live agent, and smart callback services. Additionally, the

iCFD will have access to Genesys’ Business Process Routing which routes

every customer interaction based on the business value of the customer and

the available pool of resources.

Voxify, recently recognized by Genesys as the Applications Partner of the

Year, provides a wide range of speech solutions to both GVP and Voice Genie

customers. Voxify applauds Genesys’ move to combine the strengths of these

two platforms into a unified, feature-rich, next-generation platform for

enterprise-strength speech applications.

“Our partner ecosystem is a critical element of our go-to-market strategy,”

said Paul Segre, president and CEO, Genesys. “Genesys awarded Voxify the

Applications Partner of the Year and we will work closely with them to

bring to market complete offerings that enable our customers to be

successful quickly.”

“Voxify’s speech solutions have proven to be very successful in improving

call completion and customer satisfaction rates. Now that Voxify has

integrated with GVP 8, Genesys customers will be able to deploy more

sophisticated speech applications that can provide more personalized

automated transactions, outbound calling, and priority routing,” said

Daniel Hong, Lead Analyst, Voice Business, Datamonitor.

Voxify provides the highest quality speech solutions and unique interactive

outbound calling applications to GVP. Using patented technology, Voxify

rapidly deploys speech applications capable of sophisticated transactions

that previously could only be performed by live agents. Voxify’s innovative

applications are capable of successfully handling

interactive outbound flight check-in, interactive outbound prescription

refill, and proactive order status. With such proven applications, Voxify

was given early access to GVP 8 so that its applications can be deployed on

the new platform.

“This is an arms war and enterprises must battle for market share and

generate new, profitable revenue from loyal customers,” said John

Gengarella, CEO, Voxify. “The intelligent Customer Front Door, with

proactive and personalized interactions, is the weapon of choice for

enterprises committed to serving their customer base.”

For more information about Voxify, please visit www.voxify.com. For more

information about Genesys or the Genesys Partner Program, please visit

www.genesyslab.com.

About Voxify

Voxify develops, deploys and manages integrated speech solutions to

automate customer interactions. Voxify’s patented technology enables

intelligent and conversational speech applications that deliver an

extraordinary customer experience. Offering the fastest time-to-benefit and

highest performance, Voxify solutions deliver a superior ROI. As your

business changes, Voxify’s managed service model ensures the ageless

performance of applications. Leaders in customer service including

Continental Airlines, Hammacher Schlemmer, and Wyndham International trust

Voxify to automate critical customer interactions. For more information,

visit www.voxify.com.

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100%

on software to manage customer interactions over the phone, web and in

e-mail. The Genesys software suite dynamically connects customers with the

right resources — self-service or assisted-service — to fulfill customer

requests, optimize customer care goals and efficiently use resources.

Genesys software directs more than 100 million customer interactions every

day for 4,000 companies and government agencies in 80 countries. These

companies and agencies can leverage their entire organization, from the

contact center to the back office, to improve the overall customer

experience. As a result, Genesys helps stop customer frustration, drive

efficiency, and accelerate business innovation. For more information, go to

http://www.genesyslab.com or visit the industry blog at

http://www.betterinteractions.com.

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris: ALU) (NYSE: ALU) provides solutions that

enable service providers, enterprise and governments worldwide, to deliver

voice, data and video communication services to end-users. As a leader in

fixed, mobile and converged broadband networking, IP technologies,

applications and services, Alcatel-Lucent offers the end-to-end solutions

that enable compelling communications services for people at home, at work

and on the move. With operations in more than 130 countries, Alcatel-Lucent

is a local partner with global reach. The company has the most experienced

global services team in the industry, and one of the largest research,

technology and innovation organizations in the telecommunications industry.

Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is

incorporated in France, with executive offices located in Paris. For more

information, visit Alcatel-Lucent on the Internet:

http://www.alcatel-lucent.com.

The Voxify logo, Voxify, Automated Agents and Conversation Engine are

trademarks or registered trademarks of Voxify, Inc. All other trademarks

mentioned herein are the property of their respective owners.